Tasting Room Supervisor

Type

Tasting Room Supervisor (Full-time)

Location

Palisade, Colorado

Description

JOB DESCRIPTION

The Tasting Room Supervisor at Carboy Winery at Mt. Garfield Estate is at the forefront of brand ambassadorship for the winery and brand. The Tasting Room Supervisor will oversee the day-to-day operations of the tasting room, while working collaboratively with executive management, tasting room managers at the other locations, and the marketing team. The Tasting Room Supervisor will ensure delivery of exceptional customer experience as well as optimal management of the tasting room. He/she will directly supervise the tasting room staff and oversee the overall retail operations while carrying out supervisory responsibilities.


Responsibilities

  • Lead the daily activities of the Tasting Room to achieve revenue goals, club member growth and ensure the highest level of service
  • Manage daily business functions including opening and closing procedures, cash accounting and reporting
  • Responsible for staff hiring, orientation, scheduling training session with Carboy Corporate Trainer, continual training and education, development, supervision and performance evaluation.
  • Establish and maintain an atmosphere of teamwork and team culture for positive employee relations.
  • Manage, coach and help to develop team members.
  • Maintain cleanliness and organization of the tasting room.
  • Creates and maintains staffing calendar and schedule on 7shifts.
  • Schedule staff meetings to communicate company news, sales, club and service goals.
  • Ensure that POS systems is up to date with current inventory
  • Consistent presence as the on-floor manager
  • Assist in development of experiences - enhancing guest hospitality and growing club membership
  • Coordinate hospitality events, such as walk-in, and reserved consumer tastings, tastings, and wine club events.
  • Oversee shipping to customers and wine club members via VinoShipper.
  • Ensure all policies and procedures are being followed
  • Lead by example to deliver exceptional customer service and motivate others to do the same.
  • Lead sales and distribution efforts on the Western Slope.


Qualifications

Minimum two years successful management experience, ideally wine/hospitality related

Passion for wine and customer service with strong wine knowledge

Excellent communication skills, both verbal and written

Proficient in the Microsoft Suite, Quickbooks and Toast POS, and/or ability to learn Commerce7, VinoShipper, and SevenRooms

Must be able to lift 50 lbs